PlatedVoice: Luxury Voice AI for Elevated Hospitality

Automated reservations, phone-based ordering, and discreet guest engagement—refined for upscale restaurants and premium hospitality venues.

Product Overview- VoiceAi Assistant

Athena – Elegance Mode

Athena is your smart, hospitality-trained voice assistant designed to elevate guest experiences from the very first call.

Handles Inbound Calls To:

  • Book reservations with preferences (e.g., window seat, private room)

  • Answer concierge-style FAQs (hours, dress code, tasting menus)

  • Record guest preferences (anniversaries, wine pairings, allergies)

  • Log voicemails with AI-transcribed summaries for quick staff review

  • Manage group dining & private event inquiries

POS & CRM Integration

  • Connects with your reservation & order systems

  • Logs guest history, upcoming visits & staff notes automatically

Smart Reservation Calendar

  • Customize seat zones, blackout dates, VIP holds, and auto-reminders

  • Manage private dining availability with ease

Pre & Post-Dining Automation

  • Send SMS/email confirmations

  • Include parking, dress code, or arrival instructions

  • Follow up with review links or thank-you messages

AI-Powered Call Summaries

  • Automatically generates guest interaction summaries

  • Helps maître d’s and managers stay informed and prepared

Client Goals Supported

  • Deliver an elevated guest experience from the first interaction

  • Free up front-of-house staff while never missing a reservation

  • Capture key guest data for personalization and loyalty

  • Handle complex reservations, dietary needs, and private events efficiently

  • Reinforce brand exclusivity while scaling operations

Starter

Perfect for individuals and small teams just getting started.

Advanced

Ideal for growing teams and businesses needing more capabilities.

Pro

Designed for large teams and enterprises with advanced needs.